Successful as a team.
Satisfied customers represent tomorrow's turnover. Cars are becoming increasingly more durable and require less maintenance. In this process, it is important to satisfy customers, make services transparent and turn created demands into a fulfillment of demands.
Your success lies in the hands of your service team. For this reason, we will make you ready for the digital world of service. API after sales solutions are easy to handle and will effect in positive results after only a short training.
Car repair shops with API systems are in awe of how professionally and transparently demands are determined and illustrated. Customers always remain in control of the situation and can decide whether a fault needs to be rectified immediately or at a later point in time.
Only satisfied customers are good customers.
A comprehensive collection of individual data is required to determine customer demands. Determining this data is our first step. To ensure everything works out fine, we safeguard perfect team play between assistance and service staff.
When the customers arrive, service advisors already have all the data available on their tablet PC. Then you move on to check the vehicle using an intelligent list. All issues are documented with a few simple clicks and the integrated camera. For this purpose, our API active reception robots measure chassis and tires fully automatically as part of a non-contact procedure.
All vehicle data is saved in the API Cloud to be at hand whenever you need it. It goes without saying that we strictly adhere to valid data protection regulations.
At the end, customers have a clear and comprehensible overview of
- what was checked
- what is OK
- what needs to be done
- what should be done
Customers much appreciate this level of transparency. Informed customers are more likely to place orders. If necessary, send the demand analysis including photographs to customers by email before calling them. And even if customers opt for not having everything rectified at once, you can visualize demands again the next time.
How API generates profits for you.
API systems increase satisfaction and hence also boost turnover. Most people are willing to pay for their demands if they were objectively determined and presented to them in simple terms. This creates trust and trust creates turnover.
You won't even lose out on potential turnover with API systems. The small spots of rust we identified today, which the customer is not willing to take care of immediately, will reappear on your screen next time the customer calls in. And the tires that were still within the legal limit this time will pop up again at the click of a button. As a result, you are building up a database with the demands and turnover of tomorrow.
Our business model is simple: you pay a low, monthly fee depending on your usage of our different modules. In turn, we provide you with the following:
- Cutting edge technology that will win over and satisfy your customers
- Analysis options to enhance your service team
- A strong partner that will bring you up to speed with regard to digitalization
- Our satisfaction guarantee