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If customers are happy, everyone is
For most car owners their cars represent one of their most expensive assets. For this reason, they are generally open to invest in maintenance and repairs. But only to an extent that maintains the car's value for as long as possible. It has to be safe, but no one wants to pay too much. In this process, most car owners must rely on their car repair shop.
Service advisors in car repair shops aim at maximum customer satisfaction. The results are under permanent scrutiny. However, at the same time, they must work efficiently enough to make a profit for the car repair shop.
This is where we come into the equation. First and foremost, we ensure service advisors are able to determine the objective demand using cutting edge devices. And then we make it easy for them to illustrate current and future demands to their customers. Customers will have the good feeling of having invested in safety and having maintained their vehicle value.
Successful as a team.
Satisfied customers represent tomorrow's turnover. Cars are becoming increasingly more durable and require less maintenance. In this process, it is important to satisfy customers, make services transparent and turn created demands into a fulfillment of demands.
Your success lies in the hands of your service team. For this reason, we will make you ready for the digital world of service. API after sales solutions are easy to handle and will effect in positive results after only a short training.
Car repair shops with API systems are in awe of how professionally and transparently demands are determined and illustrated. Customers always remain in control of the situation and can decide whether a fault needs to be rectified immediately or at a later point in time.
Customers much appreciate this level of transparency. Informed customers are more likely to place orders. If necessary, send the demand analysis including photographs to customers by email before calling them. And even if customers opt for not having everything rectified at once, you can visualize demands again the next time.
Customer Satisfaction generates profits.
API systems increase satisfaction and hence also boost turnover. Most people are willing to pay for their demands if they were objectively determined and presented to them in simple terms. This creates trust and trust creates turnover.
You won't even lose out on potential turnover with API systems. The small spots of rust we identified today, which the customer is not willing to take care of immediately, will reappear on your screen next time the customer calls in. And the tires that were still within the legal limit this time will pop up again at the click of a button. As a result, you are building up a database with the demands and turnover of tomorrow.
Our business model is simple: you pay a low, monthly fee depending on your usage of our different modules. In turn, we provide you with the following:
- Cutting edge technology that will win over and satisfy your customers
- Analysis options to enhance your service team
- Technology that will bring you up to speed with regard to digitalization
- Our satisfaction guarantee
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